Legal

Privacy Policy

Resolve Collections (“Resolve”, “we”, “us”) provides an AI-powered communication and collections platform used by property management companies to communicate with tenants regarding rent, balances, and related matters.

1. Information We Process

We may process the following information on behalf of our clients (property management companies):

Name
Phone number
Email
Unit or property details
Outstanding balance or payment status
Communication history

We do not collect sensitive personal information beyond what is necessary for communication and payment reminders.

2. How We Use Information

We use this information strictly to:

Send SMS notifications, reminders, and account-related messages
Perform automated outreach (including AI voice calls and SMS)
Facilitate rent collection workflows on behalf of our clients

3. Consent and Opt-Out

All messaging is conducted on behalf of our clients, who are responsible for obtaining proper consent from tenants.
Recipients may opt out at any time by replying STOP.
For assistance, reply HELP.
Message frequency may vary. Message and data rates may apply.

4. Data Sharing

We do not sell or rent personal data.
We may share information only with:

Our clients (property management companies)
Service providers required to operate the platform (e.g., messaging providers such as Vonage)

5. Data Security

We implement reasonable technical and organizational measures to protect data from unauthorized access, loss, or misuse.

6. Role of Resolve

Resolve acts as a data processor on behalf of its clients.
The property management company is the data controller and is responsible for the relationship with the tenant.

7. Limitation of Liability

Resolve acts as a data processor on behalf of its clients.  

The property management company is the data controller and is responsible for the relationship with the tenant. 

8. Contact

For any privacy-related inquiries, please contact:  

support@resolvecollections.com